CONTACT US
CONTACT US
For technical enquiries you can either email us using the form below or call us on 0800 440 2459.
For international product support numbers, please click here.
For technical enquiries you can either email us using the form below or call us on 0800 440 2459.
For international product support numbers, please click here.
If you can't find the help you're looking for, our tech support team will be happy to help, you can either use our online chat system, located at the bottom right of the browser window, or you can contact us here.
Rower Maintenance & Troubleshooting
We recommend that you regularly inspect your rower and perform maintenance procedures such as lubricating and tightening moving parts and connections.
We also advice that you keep your rower at room temperature, away from moisture and dust, and that you wipe any perspiration from the rower after each use.
CONSOLE SCREEN DISPLAY
A loose connection can result in the console not displaying distance, speed, or calories, or showing no display at all. Check all connections in the front post stem to ensure the wires are connected and intact. If the problem persists, please contact us.
ROWER CORD
If the rower cord is not retracting back into the machine and feels limp, this could be caused by a faulty recoil spring, please contact us if you have this problem.
DRIVE BELT
If the drive belt comes off the pulleys, your rower may make a loud bang and appear to have no resistance. The outer cover can be removed in order to investigate. If the belt is still intact it should be easy to place back on the correct path. If the belt has snapped or for further advice, please contact us.
Rower Registration
Registration is recommended as it allows us to quickly access your product information should you ever need to contact us with a query or technical issue.